FAQ

What does BUGETTO™ mean?

It is a combination of the famous luxury and expensive Italian brand vehicle (that we will not mention), and the ghetto. Our brand comprises of three different life styles (rich, middle class, & poor)- two different fashion trends (casual and streetwear)- cast apparel.
BUGETTO™ reflects on the different classes that makes up our living conditions, our cultures, our personalities, interests, and our choice for nice, hip, and affordable clothing.

Where are you located?

BUGETTO is based out of El Paso, Texas

What is your shipping policy?

We offer Flat Rate ($6.99) shipping on all of our products within the United States. Shipping times may vary based on your location and the size of your order. For more information, please refer to our Shipping Policy page.

My order hasn't arrived yet. What should I do?
  • Check your shipping confirmation email for mistakes in the delivery address
  • Ask your post office if they have your package
  • Stop by your neighbors in case courier left the package with them

If the shipping address was correct, and the package wasn't left at the post office or at your neighbor's get in touch with us with your order number.

I received a wrong/damaged product, what should I do?

We apologize if the product you received is damaged. To expedite the resolution process, please email us at info@bugetto.com within two days of receiving the item. Include photos of the damaged product, and any additional order details. We will respond promptly with a solution.

Do you offer tracking for shipped orders?

Yes, we offer tracking for almost all of our products.

What is your return policy?

Since our products are on demand, meaning, once an order has been placed, our production facilities will produce your product, and imprint your product with our logo. Thus - returns are NOT accepted, unless they follow a certain criteria. Please refer to our Returns Policy page for more information.

Do you offer international shipping?
At this time, we only offer shipping within the United States. We apologize for any inconvenience.
What payment methods do you accept?
We accept major credit cards, including Visa, Mastercard, American Express, and Discover. We also accept payment via PayPal.
Can I cancel my order?

Due to the custom nature of our order fulfilment process, the typical Right of Withdrawal, which allows customers to cancel a purchase within a certain period, does not apply to purchases made on BUGETTO. Once an order is placed and production has begun, it cannot be cancelled, returned, or exchanged, as each item is uniquely created on a per-order basis. We kindly ask our customers to review their chosen items, design preferences, and sizes thoroughly before finalizing their orders. If you have any further questions or concerns, we are here to assist you.

How do I contact customer service if I have a question or concern?

You can contact us by email. Our team is available to assist you with any questions or concerns you may have.